Shipping policy

Shipping Policy

Effective Date: August 28, 2026

At Velliohome.com, we are committed to providing a smooth and reliable shopping experience. Please review the following information regarding order processing, shipping, delivery, and delays.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or U.S. federal holidays.

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

2. Shipping & Delivery

We currently offer shipping within the United States.

Estimated delivery time is generally:

Standard Shipping: 3–7 business days
Order Processing: 1–3 business days
Total Estimated Delivery: approximately 4–10 business days

Please note that delivery times are estimates and may vary depending on the destination, carrier delays, weather, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Velliohome.com may offer promotional or free-shipping options. Any applicable shipping promotion will be clearly displayed on our website or at checkout.

4. Tracking Your Order

When your order has been shipped, we will send tracking information to the email address provided during checkout.

Please allow 24–48 hours for tracking information to become active after receiving your shipping confirmation.

5. Delayed Orders

While we work to ship orders within the estimated timeframe, unexpected delays can occasionally occur.

If we learn that an order cannot be shipped within the promised timeframe, we will notify the customer and provide appropriate options regarding the delayed shipment or cancellation/refund, as required by applicable law.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an incorrect address, please contact us as soon as possible at:

Email: hzanwar27@gmail.com

We will do our best to update the address before the order is shipped. Once an order has been shipped, we may be unable to change the delivery address.

7. Lost, Stolen, or Damaged Packages

If your tracking information shows that a package was delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier.

For packages that arrive damaged, please contact us at hzanwar27@gmail.com as soon as possible and provide your order number and photographs of the damaged package/product.