Contact information

Have a question or need help with your order? We are here for you.

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Reach Us Directly

📧 Email: support@velliohome.com 
📞 Phone: +1 (682) 413-9526 
🕘 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
📍 Address: 302 Trailwood Dr, Allen, TX 75002, United States

We reply to all emails within 2 business days. For fastest help, include your order number in your message.

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Quick Answers

Where is my order? Check your inbox for a tracking email. Orders arrive within 4–8 business days. Still unsure? Email us with your order number.

How do I return an item? Email us within 30 days of delivery. Returns are free — a prepaid label is included in your package.

Wrong or damaged item? Contact us within 7 days of delivery with a photo and your order number. We will fix it immediately.

Need to change or cancel an order? Call or email us right away. We will do our best to catch it before it ships.