Frequently Asked Questions (FAQ) | VellioHome
Frequently Asked Questions
1. How long does shipping take?
We process most orders within 1–3 business days. Once shipped, delivery typically takes 5–10 business days within the United States. Delivery times may vary during peak seasons or due to carrier delays.
2. Do you offer free shipping?
Yes. VellioHome offers free standard shipping on all U.S. orders over $50. Shipping charges for orders below $50 are calculated automatically at checkout.
3. How can I track my order?
After your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this information to track your package through the shipping carrier's website.
4. What is your return and refund policy?
We offer a 30-day return policy on eligible items. Products must be returned in their original condition and packaging. Once your return is received and approved, refunds are issued to the original payment method.
5. What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay, providing a secure and convenient checkout experience for our customers.
6. Can I cancel or change my order?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact our support team as soon as possible at support@velliohome.com.
7. What should I do if my order arrives damaged?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide photos of the product and packaging. We will work quickly to resolve the issue.
8. Do you ship internationally?
Currently, VellioHome ships within the United States. We are continually expanding and may offer international shipping in the future.
9. Is my payment information secure?
Yes. Our website uses industry-standard encryption and secure payment processing systems to help protect your personal and payment information.
10. How can I contact VellioHome?
For any questions regarding orders, products, shipping, or returns, please contact us at:
Email: support@velliohome.com